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Job Posting

Patient Accounts Customer Service and Special Projects Representative/ Full-time Days: Business Office

Position: Patient Accounts Customer Service and Special Projects Representative
Location: Columbus, NC

St. Luke’s Hospital has a new opportunity for an experienced Patient Accounts Customer Service and Special Projects Representative! Our hospital is one of very few critical access hospitals in the country that earned 5-Stars in patient satisfaction from CMS in 2020 and we need YOU to help us get to the next level! In this role, you will be part of a progressive team dedicated to advancing the goals of the hospital, meeting the needs of our rural community, and providing outstanding care to our patients. At St. Luke’s, we ALL make a difference!.

Essential Functions:

Answers and returns calls, MyChart correspondence within 1 business day, receives customer onsite visits and responds to other types of communications promptly and completely recording outcomes in the system of record.

Accurately collects and posts all updated required demographic, insurance, and financial data elements necessary to keep information up to date by interviewing the patient and/or appropriate patient representatives using information received via facsimile transmission, phone, face-to-face interaction, and previously recorded information. Acquires copies of all available documents and forms such as insurance cards, driver’s license or identification cards.
Provides appropriate explanations to patients and other appropriate parties regarding financial responsibility, insurance adjudication and other items as applicable.

Accurately prepares, produces and distributes to patients and other appropriate parties itemized billings, copies of claims and other items to respond appropriately & completely to requests.

Analyzes, records, and processes appropriate data and transactions to ensure the complete documentation.

Accepts and processes patient payments recording appropriate documentation. Options include cash, credit cards, electronic payments. Processes and delivers receipts. Accurately completes deposits.

Refers customers for financial assistance and assists as appropriate. Acts as a backup to financial counseling job duties and agency management.

Responsible for fax review and routing. Gathers all printed paper claims and sends to paper via mail.

Researches and handles all self pay credits and refunds, undistributed and distributing. Reviews insurances refunds to refund if appropriate.

Acts as backup resource for transaction posting, processing and deposits.

Works independently or in conjunction with other office staffs as well as hospital departments.

Works on special projects as assigned.

Work queues as assigned.

Analyzes day-to-day activities to provide input by voicing questions, comments and observations to the Director.

Performs all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve the required departmental and organizational outcomes.

Other duties as assigned.

Minimum Requirements:
High school diploma or GED equivalent required. Advanced degree or active pursuit of advanced degree preferred. Two years prior hospital or provider revenue cycle work experience preferred. Accurate keyboarding and computer experience required. Excellent written and verbal communication skills, a high level of judgement, initiative and resourcefulness when dealing with internal and external customers is required. Epic experience is preferred, but not required.

Additional Information
Position Type : Full Time
Shift : Day

Contact Information
Ashley Toney - Director of Revenue Cycle
Business Office
101 Hospital Drive
Columbus, NC 28722
Email: Ashley.Toney@Slhnc.org

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