How Paperless Billing Works and What to expect
How it works
Paperless billing is easy. Here’s what to expect:
If you are already signed up for MyStLukesChart
Users who are the responsible person* of an account(s), you will automatically receive paperless billing statements. This means billing statements will be sent to the e-mail on file or by text to the phone number on your account. You will no longer receive a paper statement by mail.
• This term refers to the person or entity responsible for paying the balance of an account.
If you are not signed up for MyStLukesChart
You will continue to receive paper billing statements. However, you are welcome to sign up and start receiving paperless billing statements. Signing up is simple! Join MyStLukesChart
- CLICK HERE
Frequently Ask Questions
Q: Why is St. Luke’s making the change to paperless billing?
A: It further enhances the security of health information while making the payment process easy and convenient.
Q: How will I know when I have a bill?
A: Depending on which notifications you have turned on; you’ll receive an email or a text notification that your statement is ready to be viewed. You’ll also see a “pay now” button that links securely to the MyStLukesChart
Q: What if I want to continue receiving paper statements by mail?
1) Log into MyStLukesChart
2) In the menu, click Billing Summary
3) Click Cancel Paperless Billing.
4) Click Receive Paper Statements.
Q: My children and parents have accounts, but I am responsible for their bills. Will they receive statements, or will the statements come to me?
A: If your child is under 18 and you are responsible for their account, you will receive the statement. Anyone 18 and over will be sent their statements directly.
Q: What if I need a paper copy of my billing statement?
A: Log in to MyStLukesChart
. In the menu, click Billing Summary. Click View Last Statement.
Q: I need help with paperless billing. Is there someone I can call for assistance?
A: Yes, St. Luke’s customer service team members can be reached to assist you with any questions at (828) 894-5319